UnlockShanghai respects your privacy. This policy explains how we handle information when you use our website, contact us or use our property-search and relocation services.
For privacy questions or requests, contact [email protected].
Information we use
When you contact us, we use the information you provide to respond and deliver the service you request. This may include your name, contact details, housing preferences, intended moving dates and relevant correspondence.
For additional services, such as airport pickup, we may need information such as your flight details and destination.
Where information is stored
Our website is hosted by netcup in Germany. Enquiries are initially stored in Germany and managed through the website system and our internal, self-hosted customer-management system.
Where necessary to fulfil your request, we share relevant information with our team, partner agents or drivers in China. We limit this to what they need to provide the requested service. Communication may take place through email or WeChat, whose providers also process information transmitted through their services.
Search and website features
The natural-language property-search feature uses OpenAI to interpret your search text and turn it into property filters. Please avoid entering personal documents or sensitive information into the search box.
Technical processing may include server logs and measures to prevent misuse. The current search implementation also records search text in server logs.
Some tools, such as the apartment viewing kit, save your notes in your browser so they remain available on your device. You can remove those notes using the tool’s reset controls or by clearing your browser’s site data.
We do not use Google Analytics or behavioral analytics, and we do not send newsletters.
How long we keep information
For enquiries that do not become a client relationship, we retain information for up to 90 days after our last contact, then delete it.
If you become a client, we retain correspondence for as long as necessary to provide the agreed services, including tenant–landlord communication assistance during your tenancy.
If you choose to end that assistance, we delete correspondence once it is no longer needed for any remaining service or applicable legal obligation.
Records subject to legal retention requirements are kept for the applicable periods.
Your requests
You can contact [email protected] to ask about your information, request corrections or deletion, or raise a privacy concern. We will handle requests in accordance with applicable data-protection law and explain any reason that prevents us from fulfilling a request.